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et.LOG file

Contains information about crashes and error messages occurred during the program execution. We strongly recommend to send us this file to make determination because much easier to determine the causes incorrect operation. It can be found in the program folder (usually C: \ Program Files \ Easy Trace Group \ Easy Trace 9.2 Pro , the version number may differ).

TechInfo.txt file

Provides information about the system in which the program is installed. Any problems you encounter can be explained by the usual lack of memory, some incompatibility with the operating system and so on. This file is also located in the program folder. If not, you should run the Easy Trace and select Help menu -> System Information. Opened file will be automatically saved in the program folder. Also you can save it to any convenient location with Save As.

In case of problems with execution of Easy Trace Group products you can get free technical assistance directly from developers.

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  • Ask your question by e-mail: info@easytrace.com
  • Direct your questions by fax: (4912) 34 82 96
  • Leave a message on our forum
  • Fill out a special form . Your questions will be answered by our developers, who know the device Easy Trace Pro products from inside.

Support form

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Describe in detail the error occurs and the exact sequence of your actions prior to it: Опишите вашу проблему
et.LOG file (what is it?) *Необходимо указать файл et.log
TechInfo.txt file(what is it?) *Необходим файл TechInfo.txt
Compay: *Укажите организацию
E-mail: *Укажите e-mail
Contact name, phone: *Укажите ваше ФИО и контактный телефон
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Easy Trace Pro software experience: